# IT infrastructure AMC

Canonical: https://www.technoware.in/solutions/amc
Updated: 2026-11-06

Annual maintenance with defined SLAs, preventive visits and an asset register.

## The problem

Support is whoever answers the phone, and nobody has an inventory of what is installed.

## Overview

An annual maintenance contract with defined response times, scheduled preventive visits and an asset register that stays current.

## What is covered

- Defined SLA by priority
- Preventive site visits
- Asset register and warranty tracking

## Benefits

- Response times in writing
- Preventive visits, not just fire-fighting
- A current asset register
- One accountable contact

## Technologies

- Ticketing with SLA tracking
- Remote monitoring
- Asset management

## Questions people ask

**What response time do we get?**

It depends on priority — a service-down incident is four hours, and the full matrix is in the contract rather than buried in a footnote.