Privacy policy

This policy explains what we collect when you use this website or our support portal, why we collect it, and what we do with it.

What we collect

• Enquiries. The name, email address, company and message you submit through the contact form.
• Support tickets. The content of tickets you raise, including any files you attach.
• Portal accounts. Your name, email address, company and phone number.

Why we collect it

To answer your enquiry, to deliver and support the services you have contracted, and to meet our record-keeping obligations. We do not sell your data and we do not use it for advertising.

Where it is stored

Enquiry and ticket data is held on our own infrastructure. Ticket attachments are stored on a private disk and are only ever served through an authenticated request — they are never publicly addressable.

How long we keep it

Support records are retained for the life of the contract and for a defined period afterwards, so that a recurring fault can be traced against its history.

Your rights

You may ask what we hold about you, ask for it to be corrected, or ask for it to be deleted where we are not required to keep it. Contact us using the details on the contact page.

Cookies

This site sets a session cookie when you sign in to the support portal. It is strictly necessary — without it you cannot stay signed in. We do not use advertising or third-party analytics cookies.