Shipping and delivery

This policy covers physical products bought from the online store. Software licences and activation codes are delivered on the order page and by email, and nothing is posted.

Where we deliver

Anywhere in India that a courier serves. We do not currently ship outside India.

What it costs

The delivery charge, if any, is shown on every product page and again at the checkout before you pay. It is the same for every order regardless of size, and there is no minimum spend.

When it leaves

Orders are dispatched within the handling time shown on the product page, counted in working days from the moment payment is confirmed — or, for cash on delivery, from the moment the order is confirmed. Orders placed on a weekend or a public holiday are counted from the next working day.

How long it takes

Standard shipping across India takes three to seven working days from dispatch, depending on the courier and the destination — metro addresses at the quick end, remote pin codes at the slow end. The same window is declared in our Google Shopping listing. These are the courier's estimates, not a guarantee.

Tracking

Every parcel is sent tracked. When your order is dispatched you receive an email with the courier's name, the tracking number and a link, and the same details appear on your order page.

If something goes wrong

If a parcel arrives damaged, please photograph it before opening it and contact us within 48 hours. If a parcel has not arrived within the courier's estimate, contact us with the order number and we will trace it. A parcel returned to us as undeliverable is refunded less the delivery charge once it arrives back.