Returns and refunds
This policy covers anything bought from the online store. It does not cover equipment supplied under a project quotation or a support contract, which is governed by that agreement.
What can be returned
Most products can be returned within the return window shown on the product page, counted from the day the parcel is delivered. A product that cannot be returned says so on its page, in the basket and at the checkout before you pay — it is a term of the sale, not a surprise on the receipt.
Software licences, activation codes and downloadable products cannot be returned once the code has been revealed, because a key that has been seen cannot be un-issued.
Condition
Hardware must come back complete, in its original packaging with every accessory, cable and manual it shipped with, and in the condition it arrived in. A product that has been installed, configured or registered with the manufacturer is treated as used and may not be accepted, or may be refunded in part.
How to start a return
Open your order from the confirmation email or from your account, and tell us what you are returning and why. We will confirm the return and send collection or dispatch instructions. Please do not send anything back before we have confirmed it.
Who pays for the return
If the product is faulty on arrival, damaged in transit or not what you ordered, we arrange and pay for the collection. If you have changed your mind, the return postage is yours and the product must reach us within the return window.
Refunds
Once the product has arrived and been checked, the refund is issued to the payment method used for the order. Card and UPI payments are refunded through the gateway and usually appear within five to seven working days; bank transfers and cash-on-delivery orders are refunded by bank transfer to an account you give us. Delivery charges are refunded when the return is our fault and not when it is a change of mind.
Faulty products
A fault that appears after the return window is a warranty matter and is handled with the manufacturer. Contact us first: we can often resolve it faster than the manufacturer's own process, and every product we sell is sourced from an authorised distributor so the warranty is valid.
Cancelling an order
An order can be cancelled at any time before it is dispatched, for a full refund. Once it has left us it is treated as a return.
Last updated 30 September 2026.
Let’s look at what you’re actually running.
A site visit and an honest infrastructure audit — no obligation, no scripted sales call. You get the findings in writing whether or not you work with us.