Terms of use
These terms cover use of this website and the customer support portal. Contracted services are governed by their own agreement, which takes precedence where the two differ.
Use of this site
You may browse and share this site freely. You may not attempt to gain unauthorised access to any part of it, or use it in a way that disrupts service for anyone else.
Product information
The catalogue is provided for reference. Specifications are those published by the manufacturer and can change without notice; availability is confirmed at the point of quotation, not from this site.
The support portal
Portal accounts are issued to contracted customers. You are responsible for keeping your credentials secure and for activity carried out under your account. Tell us promptly if you believe an account has been compromised.
Service levels
Response targets shown in the portal apply to the contract that account belongs to. They are targets for first response, not for resolution, which depends on the fault.
Liability
Nothing here limits liability that cannot be limited by law. Beyond that, our liability is as set out in your service agreement.
Changes
We may update these terms. Material changes affecting contracted customers are communicated directly rather than only posted here.
Last updated 30 September 2026.
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