Solution
IT infrastructure AMC
Annual maintenance with defined SLAs, preventive visits and an asset register.
The problem
Support is whoever answers the phone, and nobody has an inventory of what is installed.
What we do
An annual maintenance contract with defined response times, scheduled preventive visits and an asset register that stays current.
What is covered
- Defined SLA by priority
- Preventive site visits
- Asset register and warranty tracking
What you get
- Response times in writing
- Preventive visits, not just fire-fighting
- A current asset register
- One accountable contact
Common questions
What response time do we get?
It depends on priority — a service-down incident is four hours, and the full matrix is in the contract rather than buried in a footnote.
Thinking about it infrastructure amc?
Start with a site visit. We will tell you what your current setup can still do, and what genuinely needs replacing.