Support
A desk that answers, staffed by engineers.
Not a call centre reading a script. The people who take your ticket are the ones who racked the equipment, and they have the documentation to hand.
Search the knowledge base
Configuration steps and common faults, written by the engineers who fix them. Start here — most answers are already written down.
OpenRaise a ticket
For customers under contract. Attach logs or photographs, and the SLA clock starts when you submit.
OpenTrack a ticket
Every reply, attachment and status change on your existing tickets.
OpenCustomer login
The portal for your organisation, including contact details and past correspondence.
Open
Not a customer yet?
Support contracts are how most of our work starts — see what an AMC covers, or tell us what you are running and we will say honestly whether we can improve on it.