A desk that answers, staffed by engineers.
Not a call centre reading a script. The people who take your ticket are the ones who racked the equipment, and they have the documentation to hand.
Search the knowledge base
Configuration steps and common faults, written by the engineers who fix them. Start here — most answers are already written down.
OpenRaise a ticket
For customers under contract. Attach logs or photographs, and the SLA clock starts when you submit.
OpenTrack a ticket
Every reply, attachment and status change on your existing tickets.
OpenCustomer login
The portal for your organisation, including contact details and past correspondence.
Open
Something is down right now
For an outage affecting production, call rather than raise a ticket. Mon–Sat, 9:30–18:30 IST, with out-of-hours escalation for sites under an AMC contract.
Common questions
All guidesResetting a forgotten portal password
What to do if you cannot sign in to the support portal.
Read the guideConfiguring business email on iPhone and Android
Step-by-step IMAP and Exchange setup, with the ports that actually matter.
Read the guideWhy your Wi-Fi survey was wrong
Predictive surveys assume an empty building. Here is what changes once the racking goes in.
Read the guide
Not a customer yet?
Support contracts are how most of our work starts — see what an AMC covers, or tell us what you are running and we will say honestly whether we can improve on it.